higher ed chatbot use cases

Chatbots also do faculty evaluations to track teachers’ progress and actively help them improve their skills. Thus, the findings of this study may help EFL teachers develop students’ language skills and structures using the AI Chatbots application. In addition, the results of this study should be of interest to all stakeholders, e.g., EFL teachers, chatbot developers, the academic community, or policymakers, i.e., those involved in any aspect of their implementation in EFL classrooms. We showed that chatbots facilitated situated learning providing authentic settings and contexts, whether inside or outside the classroom (Mahmoud, 2022). Here, learners gain the necessary knowledge by taking advantage of every opportunity in a natural and realistic setting.

higher ed chatbot use cases

Chatbot is useful for Education institutions for query management, admission process grievance resolution, fee payment management. With the tech of chatbots, the time that it used to take to reply back to the inquires, has lessened a lot. With instant responses, the site visitor can now get the information he needs whenever he looks through the website; at any hour of the day.

Appendix B. Supplementary data

Additionally, ChatGPT can be used for natural language understanding, the model can understand and extract meaning from patients’ speech, which can help with diagnosis and treatment planning. Additionally, ChatGPT can be used for copy-writing, the model can generate catchy headlines, product descriptions, and even entire ads. This can be a huge time saver for companies that rely on written content to market their products or services. Another advantage of ChatGPT in customer service is its ability to handle multiple languages. This is especially useful for companies that operate in a global market, as it allows them to provide customer service in multiple languages without the need for additional resources.

How to make ChatGPT work as a teaching assistant: a case study in … – Times Higher Education

How to make ChatGPT work as a teaching assistant: a case study in ….

Posted: Fri, 19 May 2023 07:00:00 GMT [source]

Companies I’d put into this category would be ones that offer utility services like electricity, phone, internet and cable, as well as service providers like plumbers, contractors and so on. As traditional banks aim to compete with their fintech competitors, a chatbot might be exactly what they need to keep their edge. Where you place the chatbot and what it does ultimately depend on what type of banking solutions are offered. In other words, if your website visitors would benefit from having a quick way to retrieve information from your website, blog or store and don’t want to dig around the navigation themselves, an informational chatbot would work great. It was basically like affixing a friendlier form of the search bar to the bottom corner of the screen.

Supporting Students

FlowXO is a Natural Language Processing platform that can build human-like conversational AI with state-of-the-art virtual agents in multiple languages and platforms (Flow, 2020). Two experienced multimedia programming experts and an instructional designer verified the KNUSTbot. The chatbot’s intents and entities comprise a data repository of standard learning content queries (HTML and CSS) built based on chats database continuously accumulated in a Learning Management System over eight years by the lead investigator.

higher ed chatbot use cases

This can lead to increased customer satisfaction and ultimately, more successful transactions. Overall, ChatGPT in transportation and logistics can greatly improve the way goods are transported and delivered by providing personalized and efficient service. This can lead to increased customer satisfaction and ultimately, increased revenue for the company. In addition to the consulting work I do, I’ve also begun sharing my knowledge about bots in a different way. Not only do I provide Ed as a tool for my students to use, but I now teach them how to harness this type of technology themselves, too. A common theme in my coursework is breaking the perception that something is “too hard” or “too different” for students to learn, and I start with my own experiences as a product manager turned lecturer to illustrate this.

Data Availability

Chatbots are a promising resource for giving students feedback and helping them deploy metacognitive strategies in their learning processes. In this study we worked with a sample of 57 university students, 42 undergraduate and 15 Master’s degree students in Health Sciences. In addition, we examined whether the frequency of chatbot use depended on students’ metacognitive strategies. The qualitative study analysed the students’ suggestions for improvement to the chatbot and the type of questions it used.

What is the best chatbot for universities?

One of the best known chatbots deployed by universities is IBM Watson. IBM Watson uses technology referred to as Watson Conversation Service. Universities can use it for expediting student responses, downloading and providing documents, and answering subject-specific questions.

The model can be trained to understand shipping documents, invoices and bills of lading and then extract relevant information from them automatically. This can greatly speed up the process of tracking and managing shipments, and make it more accurate. Another way ChatGPT is used in healthcare is through automated medical report generation. The model can be trained to understand medical records and images, and then extract relevant information from them automatically. This can greatly speed up the process of analyzing medical data and make it more accurate. The model can be used to automatically summarize long pieces of text, making it easier for people to consume and understand.

Benefits of educational chatbots

Using text, speech, graphics, haptics, and gestures, as well as other modes of communication, chatbots assist students in completing educational tasks (Kuhail et al., 2022). The greatest strengths of chatbots are their usability and accessibility; their conversational metaphor and text-or voice-based interfaces make them more intuitive and mobile-friendly. Text-based interactions between humans and chatbots have demonstrated their potential benefits (Adam et al., 2021). Specifically, chatbots can instill in their users higher levels of motivation and engagement, which are crucial in technology-supported language learning (Petrović and Jovanović, 2021). The chatbots have allowed language learners to practice their language skills in real life.

ChatGPT and IoT Security: What is the Future? – IoT For All

ChatGPT and IoT Security: What is the Future?.

Posted: Mon, 12 Jun 2023 10:00:00 GMT [source]

Figure 5 illustrates the number of student queries using the chatbot during the course. Again, it is obvious that there was more need for interaction during the last month of the course, when students were preparing for their final assessment. Figure 3 illustrates the preferred time during the day students engage with the chatbot, as well as the amount of interactions (number of chats) per hour. It is obvious that the students interact with the KNUSTbot mostly between 20.00 and 22.00, which is when the instructors are not usually available and responsive.

Provide administrative support

Thus, the existing literature review studies have not explicitly concentrated on the application of chatbots for learning English as a foreign language at the tertiary level. Furthermore, the existing literature reviews did not explore models and theoretical frameworks for using chatbots for English language learning and teaching. For implementing AI chatbots for teaching language skills in language classes, policymakers and teachers metadialog.com must come across models and frameworks for getting benefits. In this context, it is important to mention that the present study has also some limitations. It consists entirely of fourth-year students in a single university department, so future studies may observe students’ experience in other years as well as other faculties. This would allow generalize the results on the integration of chatbots in higher education.

higher ed chatbot use cases

The findings indicate no significant difference related to gender, age, experience with Whatsapp, academic performance, and the post-test scores of the experimental cohort. This confirms Sandu and Gide (2019), who also reported no significant difference between gender and age and the adoption of a chatbot. Regarding WhatsApp, our findings demonstrate that years of experience in using it didn’t affect the students’ post-test score. This is probably because it is a very popular and intuitive app widely used in Ghanaian higher education (Boateng & Tindi, 2022). There was a significant difference between daily Whatsapp use and post-test scores of the experimental cohort.

ways to stimulate collaboration with FeedbackFruits Team Based Learning

Regarding satisfaction with college life, 33 (54.1%), 21 (34.4%), and 7 (11.5%) participants responded “satisfied,” “somewhat satisfied,” and “not satisfied,” respectively. In terms of satisfaction with their majors, 37 (60.7%), 19 (31.1%), and 5 (8.2%) participants responded “satisfied,” “somewhat satisfied,” and “not satisfied,” respectively. Finally, regarding interest in women’s health and nursing science, 41 (67.2%), 18 (29.5%), and 2 (3.3%) participants responded “interested,” “somewhat interested,” and “not interested,” respectively. Homogeneity testing for general characteristics revealed no statistically significant differences between the two groups. The participants were 61 junior students from a nursing college located in G province of South Korea. Data were collected between November 3 and 16, 2021, and analyzed using independent t-tests.

Consider conducting surveys or focus groups to gather input on what services or information students and faculty would like to see provided through the chatbot. Chatbots can facilitate student engagement by offering personalized recommendations for clubs, organizations, and events based on students’ interests and goals. They can also provide information on extracurricular activities, sports teams, and volunteer opportunities.


As such, gathering and assessing feedback from these users will be crucial in realizing the potential benefits of the technology. Chatbots help you and your team give higher levels of service that can instantaneously scale with your business. The benefits of chatbots are many, and all at an attractive price with regards to their ROI. But there are hundreds or even thousands of chatbot use cases for businesses like yours. The customers of today expect to get what they want and need as quickly as possible. They can also help generate leads and sales by helping customers find the right products.

higher ed chatbot use cases

If you want to encourage students to sign up for a webinar, an art class, or a class trip, this can all be automated through your chatbot. Chatbots can be deployed in this way to help significantly reduce admin time and costs and the need for human-to-human interaction. So, it is better to design and prioritize the chatbot for education accordingly. Including friendly conversations and entering, related questions will help receive better feedback and work for the desired results. If your chatbot includes the option for live chat, make sure that your team knows how to handle live conversations in HubSpot. If you enable prospective students to book meetings with your team via the chatbot, your team members must be prepared to handle these types of meetings and know how to update their HubSpot meetings link tool.


AI tutors like Studnt could become an essential pillar in every student’s academic journey, from coaching them through learning difficult topics to providing real-time feedback while completing daily assignments. Moreover, the more a student works with an AI tutor, the more it will be able to tailor its guidance for that particular student’s needs. This means explaining complex concepts in relatable terms and motivating them when they lose interest in a topic. This AI-for-all initiative has sparked innovative AI projects by students across campus in fields as diverse as agriculture, finance, and medical research. And holistically incorporating AI into teaching and learning will likely give students a head start to succeed in the modern workforce, given how AI tools are projected to augment job functions. UF currently has over 7,000 students enrolled in AI courses on campus (see course requirement for UF’s AI Fundamentals and Applications Certificate here).

For schools supporting Gen Z students, self-serve support should be at the forefront of their strategy. A survey found that 75% of Gen Z look to noncompany resources like Reddit or YouTube to solve their issues either all or most of the time, rather than contacting customer support. Introducing a university chatbot is an ideal way to provide self-service to students in a way they’re comfortable accessing it – using a familiar chat interface. Despite the power and versatility of chatbots, they shouldn’t be used to answer every question. If your bot is being used during office hours, you should ensure that students always have the option to speak to an agent.

What are the common uses of chatbots?

  • Chatbots answer questions and inquiries.
  • Book tickets to events/shows with chatbots.
  • Chatbots to build remarkable customer experience.
  • Chatbots can confirm orders and track shipping.
  • Chatbots help you collect customer feedback efficiently.
  • Chatbots assign customer requests to support teams.

Your chatbot will likely have multiple chatflows or paths that prospective students can choose from while interacting with the chatbot. Start by creating an outline of the chatbot using a flowchart tool (like Lucidchart) to write out each chatflow path. Include all of the messages, questions, response options, and other steps that each chatflow path will include. These are real-time conversations that engage prospective students or parents (in the case of higher education) and help guide them through the buying journey. And thanks to technology, these initial conversations with potential leads don’t require a marketer on the other end.

What are the disadvantages of chatbot in education?

Dependence on Technology: One potential downside to using chatbots like ChatGPT is that students may become overly dependent on technology to solve problems or answer questions. This could lead to a lack of critical thinking and problem-solving skills.

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